Frequently Asked Questions

Do your Bird's Nest contain preservatives or additives? +

We do not add any preservatives or additives. Every bottle is freshly prepared with only natural ingredients.

How many flavours are there? +

All our bird’s nest share the same natural flavour. You can choose a complimentary sachet of Zero Sugar, Honey, or Rock Sugar to add flavour the way you like it.

How should I consume the bird's nest? +

You may enjoy it chilled or gently warmed, depending on your preference.

How long can I keep it after delivery? +

For the best experience, consume it within 10–14 days of delivery.

Is it safe during pregnancy? +

Yes, bird’s nest is commonly enjoyed during pregnancy as part of a nourishing diet.

How do I store the bottles? +

Keep the bottles refrigerated at all times until you are ready to enjoy them.

Do you deliver on the day I order? +

No. We require 24 hours’ notice to freshly prepare your order and deliver it at peak quality. The earliest delivery available is the next day

Can I purchase them as a gift? +

Definitely. After you place an order, our team will confirm details with you, including any special delivery requests.

Shipping FAQs

What are your delivery hours? +

We deliver between 2 PM and 9 PM, Monday to Sunday.

Do you offer islandwide delivery in Singapore? +

Yes, we deliver islandwide across Singapore.

Can I choose a specific delivery time slot? +

Currently, we deliver within our standard hours. Please contact us for special time requests.

Is there a delivery fee? +

Delivery fees may apply depending on your location and order value. Details will be shown at checkout.

Do you deliver on weekends and public holidays? +

Yes, we deliver seven days a week, including weekends. Deliveries on public holidays may be limited, but we will confirm availability with you when scheduling.

Can I change my delivery address after placing an order? +

Please contact us immediately if you need to change your delivery address. Changes are not possible once preparation begins.

What happens if I miss my delivery? +

Our delivery team will contact you to arrange a redelivery. Additional charges may apply for missed deliveries.